FAQ – Your Tu Cereza Questions, Answered
General Questions About Tu Cereza
What makes Tu Cereza different from other brands?
Tu Cereza is built on quality over quantity. Our products prioritize natural, high-quality ingredients over mass production and profit-driven formulas. Each product is carefully developed to deliver real results without compromising purity.
Which products are the most popular?
Our most-loved products include the Tu Cereza Cleanser, Hydrating Serums, and Coconut Butter for Skin. These have gained a strong following among beauty professionals and everyday skincare enthusiasts alike.
Where are Tu Cereza products made?
Our raw ingredients are sourced from Korea and Japan, known for their cutting-edge skincare innovations. However, production and formulation take place in Spain, Singapore, China and Norway, ensuring a global standard of excellence.
Product-Specific Questions
Are Tu Cereza products vegan and cruelty-free?
Yes. Our entire product range is 100% vegan and cruelty-free. We never test on animals, and our ingredients are ethically sourced.
Which skin types are Tu Cereza products suitable for?
Our products are formulated to suit all skin types. Some products cater specifically to certain concerns, such as dryness, sensitivity, or oil control, but we ensure that there is something for everyone.
Can I use Tu Cereza serums alongside other active ingredients like retinol and vitamin C?
Absolutely! In fact, layering active ingredients can enhance their benefits. The key is choosing the right combination for your skin concerns. If you need guidance, feel free to reach out to our experts for tailored advice.
Orders & Shipping
How long is the delivery time for UK orders?
Delivery time depends on the shipping option chosen at checkout:
- Express: 2 days
- Standard: 3 days
- Economy: 4 days
Do you ship internationally?
Yes, we offer international shipping outside the UK. Delivery times and costs vary depending on the destination.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this to monitor your shipment in real-time.
Returns & Refunds
What is your return policy?
- If your product arrives damaged, we will send you a replacement.
- If you change your mind after receiving your order, you can return it at your own cost. Once the item is received, we will issue a full refund for the product (excluding shipping fees).
How do I return a product?
Simply contact us via email with your order number, and we will guide you through the process. Once your return is approved, you can send the product back via your nearest post office.
Can I exchange a product?
Yes, as long as the seal is unbroken and the product is unused, we can exchange it. The new item will be shipped out once we receive your returned product.
Customer Support & Contact
How can I get help with my order?
You can contact us via live chat or email, and we will assist you as soon as possible.
What’s the fastest way to get a response?
Our live chat is the quickest way to receive immediate assistance during opening hours: 6 AM – 4 PM (UK time).
Can I speak to a skincare expert before purchasing?
Yes! If you have specific concerns, you can email us, and we will connect you with one of our skincare specialists. They have extensive knowledge of our products and can guide you in making the best choice for your skin.
Need More Help?
For further inquiries, visit our Support Page, where you can browse topics or reach out directly. For the fastest response, use our Live Chat feature during business hours.
Beauty in Every Step. At Tu Cereza, we craft products that care for your skin at every stage.