Privacy Policy – Tu Cereza UK
Effective Date: 12/01/2020
1. Introduction
At Tu Cereza UK, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our brand.
2. Information We Collect
We collect and process the following types of personal data:
- Personal Information: Name, email address, phone number, and shipping/billing address (only if provided voluntarily, e.g., for newsletter sign-ups or order processing).
- Transaction Details: Payment-related information is handled securely by third-party providers (Stripe, Klarna) and is not stored by Tu Cereza UK.
- Browsing Data: We collect information about how you interact with our website through cookies and tracking tools like Google Analytics and Meta Pixels. This helps us improve your shopping experience.
3. How We Use Your Data
We use your personal information to:
- Process and fulfill orders.
- Provide customer service and support.
- Send marketing communications (only if you opt in to our newsletter).
- Improve our website’s functionality and user experience.
- Analyze site traffic and customer preferences to enhance your shopping experience.
We do not sell or share your data for third-party marketing purposes. All data use is kept strictly within Xaviour Market.
4. Cookies & Tracking Technologies
Tu Cereza UK uses cookies and tracking technologies, including Google Analytics and Meta Pixels, to collect insights into site performance and user behavior. These tools help us:
- Measure website traffic and customer engagement.
- Improve product recommendations and site functionality.
- Provide personalized content based on browsing preferences.
You can manage cookie preferences in your browser settings.
5. Data Security & Retention
We prioritize your data security through:
- Encryption & Secure Payment: All transactions are processed securely via Stripe or Klarna.
- Restricted Data Storage: We do not store payment details.
- Automatic Deletion: Personal data is stored for a maximum of 6 months of inactivity before being permanently deleted.
6. Your Rights
As a Tu Cereza UK customer, you have the right to:
- Request access to your stored personal data.
- Request deletion of your data at any time.
- Opt out of marketing communications by unsubscribing from newsletters.
- Modify your preferences regarding data collection by adjusting cookie settings.
To exercise your rights, contact us at contact@tucereza.com.
7. Data Sharing & Third Parties
We only share essential data with trusted third parties for:
- Shipping & Logistics: Address and contact details are shared with shipping providers to deliver your orders.
- Payment Processing: Payment data is processed securely via Stripe and Klarna; we do not store this information.
- Site Analytics: Google and Meta tracking tools receive anonymized browsing data to help us improve our services.
We do not share data with unauthorized third parties.
8. Contact & Support
For any questions about this Privacy Policy or to manage your data preferences, please reach out to us via:
📧 Email: contact@tucereza.com
💬 Live Chat: Available from 6 AM – 4 PM GMT for instant support.
We encourage customers to use the Live Chat for faster, personalized assistance.
9. Updates to This Policy
Tu Cereza UK reserves the right to update this Privacy Policy as necessary to comply with legal requirements or business practices. We will notify users of significant changes via email or website updates.
Last Updated: 12.03.2025