Tu Cereza UK | Return Request

Return & Refund Process

We want you to be completely satisfied with your purchase. If you need to return an item, follow the simple steps below.

Return Conditions:

  • The product must be unused and in its original packaging.
  • Return requests must be submitted within 14 days of receiving your order.
  • Customers are responsible for return shipping costs unless the item is defective or damaged.

 

Refund Policy

Refund Policy

Refunds are processed within 3-4 business days after we receive and inspect the returned item.

Shipping costs are non-refundable.

If the product is defective or incorrect, we will cover the return shipping costs and issue a full refund.

For any further questions, visit our Support Page or contact us via live chat during our support hours.